Magnús Franklín

Magnús Franklín

IT Infrastructure Specialist: Nutanix, Cohesity, Fortinet, Microsoft 365 and Azure

Hafnarfjörður, Iceland

Magnús Franklín holding a piece of glacier ice at Jökulsárlón

In short

I've worked in IT since 2013, starting in user support and systems operations and later as Technical Manager responsible for hosting infrastructure across two data centers.

Today I lead large-scale Nutanix and Cohesity deployments at Impact Data Solutions and am the local technical point of contact for companies running these platforms. I've handled nearly every Cohesity environment in use in Iceland.

I take projects end to end, from networking and hosting through to user support, and I care about being a reliable point of contact who keeps things running.

Skills

Infrastructure and backup
  • Nutanix (AOS, AHV)
  • Cohesity
  • Data center operations
  • Veeam
  • Proxmox
  • VMWare
Networking
  • Fortinet
  • WAN and LAN design and operations
  • Cisco
IT
  • Microsoft 365
  • Azure
  • DNS and domains
  • Linux
Operations and service
  • Systems administration
  • User support
  • MSP advisory and onboarding
  • Documentation and processes

Experience

  1. Impact Data Solutions

    2025 – present

    IT Infrastructure Specialist

    • Large-scale Nutanix and Cohesity deployments.
    • Local technical point of contact for companies running these platforms.
    More detail

    I joined IDS in the summer of 2025, where I continued handling large-scale Nutanix and Cohesity deployments while remaining the local technical point of contact for companies using these solutions.

  2. Endor

    2016 – 2025

    Systems administrator, Technical Manager from 2021

    • Technical Manager from October 2021, responsible for our hosting environment (compute, backup and network) across two data centers.
    • Handled nearly every Cohesity environment in Iceland and large-scale Nutanix deployments.
    • Led advisory and implementation for new clients almost single-handedly, including Lagerinn (JYSK, ILVA and JYSK Faroe Islands) and Hrafnista.
    • Designed, deployed and ran wide-area and local networks, including Fortinet rollouts and replacements for larger clients.
    • Key role when Endor took over IT operations for Sýn hf. at the start of 2023: documentation, processes, a new service desk and phone system.
    More detail

    In October 2016, Endor took over operations from TT, and the role changed considerably from there. At first I mostly continued working with Ölgerðin until that account moved elsewhere, but I also began supporting other clients — primarily Íslandshótel, along with too many smaller companies to count. The work remained similar in nature: systems operations and user support, and I was always the designated Office 365, Azure, DNS, and domain administration person.

    During Covid, a shift in mindset took hold within Endor that led to a much stronger focus on the domestic MSP market. New clients were brought on as a result, such as Lagerinn (JYSK, ILVA, and JYSK in the Faroe Islands) and Hrafnista, and I handled advisory and implementation work for these clients almost single-handedly. During this period I focused heavily on network operations, handling communication, design, and deployment of both wide-area and local networks.

    Alongside my day-to-day systems and network work, I handled large-scale Nutanix deployments and nearly all the Cohesity environments in use in Iceland. In October 2021 I was given the title of Technical Manager, becoming responsible for our own hosting environment (compute, backup, and network) across two data centers. At the turn of 2023, Endor took over systems operations for its parent company Sýn hf., and I played a key role in that transition — covering documentation, processes, and the rollout of a new service desk system and phone system.

  3. Tölvu- og tækniþjónustan (TT)

    2013 – 2016

    Systems administrator and helpdesk

    A contracting company that handled, among other things, all IT services for Ölgerðin, Hús Atvinnulífsins, and several smaller companies. I worked both on the helpdesk and managing systems operations.

Skills

Infrastructure and backup
  • Nutanix (AOS, AHV)
  • Cohesity
  • Data center operations
  • Veeam
  • Proxmox
  • VMWare
Networking
  • Fortinet
  • WAN and LAN design and operations
  • Cisco
IT
  • Microsoft 365
  • Azure
  • DNS and domains
  • Linux
Operations and service
  • Systems administration
  • User support
  • MSP advisory and onboarding
  • Documentation and processes

Certifications

My story

I'm a Hafnarfjörður local through and through — I've lived here for most of my life, aside from a stretch in Dalvík from 2000 to 2006 — with my family. I have three boys who keep me on my toes just as much as work does.

My interest in computers and technology started early and has stuck with me ever since. I've worked in IT since 2013, starting out in general systems administration and user support before gradually moving into more specialized work — networking, hosting infrastructure, and large-scale deployments of solutions like Nutanix and Cohesity. What keeps me engaged is the variety; no two days are the same, and I enjoy untangling complex problems and making them simple for others.

As a generalist systems administrator, I've built broad knowledge across most areas of IT infrastructure, including networking. I have extensive experience designing, deploying, and operating both wide-area and local networks, including large-scale rollouts and replacements of Fortinet equipment for larger clients. This breadth means I can take on projects end-to-end — from networking and hosting through to user support — without needing to hand things off to other specialists. That said, I know my limits and have no problem bringing in others when needed.

I take pride in being a reliable point of contact for the people I work with, whether that's a client who needs clear answers or a colleague who needs someone to take charge. Service-mindedness and keeping things running smoothly matter more to me than having the final say on technical implementation details.

Outside of work I'm big on video games, hunting, staying active, and tinkering with all sorts of things — which is probably a big part of why technology drew me in to begin with.